11/25/2023 0 Comments Arbella insurance quincy massachusettsI would like to continue doing business with Arbella Mutual but again I am very unsatisfied with the company’s handling of my claim. It is a shame that Geico, the other parties insurance agency, has been more helpful to me, explaining the process and how accident claims generally work. I also expected that my insurance company arbella would be there for me and make this a seamless process. I expect that Arbella will not have me pay for any additional fees to continue in this current rental vehicle as I have done everything on my part to find a resolution. Due to how things are currently going, it seems I won't get in contact with anyone until my rental coverage is over. I’d like to finish the totalled vehicle process so I can eventually start looking for another vehicle and I don’t know how long that can take. I have been continuously, yet unsuccessfully, trying to get in contact with the arbella office to start this process since I only have 30 days of rental coverage on my policy. This is my first accident and Arbella is supposed to help me with m y claim and walk me through it but I received no help or assistance. Jaclyn Pierce is a Claims Service Specialist at Arbella Insurance based in Quincy, Massachusetts. I called 3 more times on the 23rd again to no avail, I even left a voicemail for one of her managers. Claims Service Specialist at Arbella Insurance. I called Caitlin 6 times on the 22nd and left 2 voicemails with no answer. seeing that it was after business hours when I listened to my voicemail I waited till the 22nd to call back. On December 21st at 04:12 pm I recieved a voicemail from Caitlin stating my vehicle was totalled and to call her back asap to start that process. No record of major repairs, accidents, or issues before all this. Again, car is returned… nearly 2 months later… “repaired.” First drive and there is a broken radio, brake/calipers/rotors/wheel grinding, etc., Somehow this is due to normal “wear and tear.” Ultimately, I am punished and paying a considerable amount for some people who got drunk, smoked weed, took a joyride in my car, and stole my belongings to take home as party favors. I said I would fight this and luckily my claims specialist included it in coverage. Keys were stolen and somehow the appraiser tried to deem it as not covered. There weren't any issues prior to the thieves wrecking my car. 3 months ago! Was recovered with a snapped axel, major damage to pas senger side, etc. I have now had to fight for two expensive repairs to be covered. They refuse to cover damage, and multiple times have claimed it was due to pre-existing issues/wear and tear. Out of the three insurance companies I've had, they have been the least involved and valuable by far. Sometimes emails/calls go unanswered until followed up (sometimes multiple times). Most times responses are delayed days or more.
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